Returns & Exchanges

Return Policy

Our Commitment

At Les Sapeur, we prioritize your satisfaction. We're proud to offer high-quality products we hope you'll love. However, we understand that sometimes an item may not meet your expectations. To make the return process as seamless as possible, we've outlined our policy below.

Return & Refund Eligibility

  • Time Frame: Items must be requested for return within 14 days of the delivery date.
  • Condition: Products must be in their original, unused condition with all original packaging and tags attached.
  • Exceptions: Sale items and personalized items are not eligible for return. For a detailed list of non-returnable items, please visit here

How to Return

  1. Contact Us: Send a return request to hello@symbol.design, including your order number and the reason for the return.
  2. Prepare Package: Pack the product securely in its original packaging.
  3. Return Shipping: Upon reviewing your request, we will provide you with a prepaid shipping label or detailed instructions for return shipping, based on your location.
  • Note: We offer prepaid shipping labels for returns within the United States. For international returns, customers may be responsible for return shipping costs.

Processing Returns

Upon receiving your return, our team will inspect the item(s) and process your refund. If the return meets our policy requirements, a refund will be issued to your original payment method within 10 business days. Please note, initial shipping charges are non-refundable.

Exchanges

If you received a damaged or defective item, or wish to exchange an item, please contact us immediately. We will provide instructions on how to proceed with the exchange process, ensuring you receive the perfect item without hassle.

Contact Us

For any questions or clarifications regarding our return policy, please don't hesitate to reach out at hello@symbol.design. Our goal is to ensure your experience with Les Sapeur is nothing short of exceptional.